Versand

Shipping & Delivery Policy

Last Updated: October 15, 2026

Thank you for shopping with wbhis.shop. We are committed to processing and delivering your order as quickly and efficiently as possible. Please review the following Shipping Policy before placing your order.

Shipping Methods & Payment

We collaborate with trusted logistics partners to ensure safe and reliable delivery. We exclusively support Cash on Delivery (COD) as our payment method, and no other payment options are available. Under our Cash on Delivery model, no online payment is required prior to delivery; upon inspection of the parcel, payment is made directly in cash to the courier, and rejections or returns produce no additional hidden fees or transaction surcharges.

  • Shipping Method: Standard Shipping (Free)

  • Courier Partners: UPS, FedEx, DHL, DPD, and other local delivery partners depending on the destination.

The specific courier used for your order will depend on your delivery address and local carrier availability.

Shipping Destinations

We currently ship to Austria and other supported countries. If your delivery location is outside these regions, we are currently unable to fulfill your order.

Estimated Delivery Time

Our estimated fulfillment and transit schedules are structured as follows:

  • Order Processing: 1–3 Business Days

  • Shipping & Transit: 7–15 Business Days

  • Total Estimated Delivery: 8–18 Business Days

Delivery times are operational estimates only and may vary depending on destination, courier performance, customs clearance, weather conditions, or other unforeseen circumstances.

Order Processing

Orders are typically processed within 1 to 3 business days. For Cash on Delivery (COD) orders, processing begins immediately after your order details have been successfully verified.

Orders placed on weekends or official public holidays will be processed on the next business day. Processing intervals may be extended during peak shopping periods or promotional events.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available). Please allow 24 to 72 hours for tracking updates to become active in the carrier’s system after shipment. If you have not received your tracking details or need assistance, please contact our Customer Support team.

Shipping Fees

We currently offer Free Standard Shipping on all orders. No additional shipping charges will be applied at checkout unless otherwise stated.

Customs, Duties and Taxes

For most destination countries, applicable taxes are included where required. However, depending on local customs regulations, import duties, VAT, customs clearance fees, or other government charges may apply. Any such charges are determined by local customs authorities and remain the responsibility of the customer.

Shipping Delays

While we strive to deliver orders on schedule, delays may occasionally occur due to circumstances beyond our reasonable control, including severe weather conditions, natural disasters, customs inspections, public holidays, transportation disruptions, high shipping volumes, carrier backlogs, or force majeure events. If your order exceeds the estimated timeframe, please contact us for assistance in locating your shipment.

Order Changes and Cancellations

  • Before Shipment: Prior to dispatch, you may contact us to request an order cancellation, address change, or modification. While we will do our best to accommodate your request, changes cannot be guaranteed once warehouse processing has begun.

  • After Shipment: Once dispatched, orders can no longer be canceled, modified, or redirected. If a shipment is refused upon delivery and returned to us, any eligible refund will be processed in accordance with our Returns & Refund Policy (permitting returns within 14 calendar days from delivery).

Delivery Responsibility

Please ensure that your shipping address and contact details are complete and accurate before placing your order. We are not responsible for delivery issues resulting from incorrect addresses, failure to receive the package, refusal to accept delivery, or unsuccessful attempts due to recipient unavailability. Additional shipping charges may apply if a package must be re-shipped.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

  • Store Identifier: wbhis.shop

  • Customer Support Email: aa01115581702@gmail.com

  • Supported Delivery Scope: Austria and other supported countries

  • Accepted Payment: Cash on Delivery (COD) Only (no online payment required, hand cash to courier after inspection, zero hidden fees for rejections or returns)

  • Return Window: 14 calendar days from delivery

Our Customer Support team will respond as quickly as possible and assist you with any shipping-related inquiries.