Widerrufsrecht

Returns & Refund Policy

Last Updated: October 15, 2026

At wbhis.shop, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

Return Period

You may request a return within 14 calendar days after your order has been received.

This policy applies strictly to our Cash on Delivery (COD) payment model. Advance online payments are not supported, no online payment is required, cash is handed directly to the courier after inspecting the parcel, and package rejections or returns incur no additional hidden fees or transaction surcharges.

Please contact our Customer Support team before returning any item.

How to Request a Return

To initiate a return, please email our Customer Support within 14 days of receipt at aa01115581702@gmail.com and include the following information:

  • Full Name

  • Order Number

  • Product Name

  • Shipping Address

  • Phone Number

  • Email Address

  • Reason for the return

After reviewing your request, we will provide:

  • Return authorization

  • Return shipping address

  • Return instructions

Please do not return products without prior approval, as unauthorized returns may not be accepted.

Return Conditions

Returned items must meet the following requirements:

  • Unused and in original condition

  • Returned with original packaging

  • Include all accessories, manuals, labels, and promotional items (if applicable)

  • Free from signs of misuse, alteration, or accidental damage

For your protection, we recommend using a shipping method with tracking. Customers are responsible for returned products until they arrive at our designated return address.

Refunds

After receiving and inspecting your returned item, we will notify you of the refund decision.

  • If approved, refunds will be processed promptly.

  • For Cash on Delivery (COD) orders, refunds will be processed through a mutually agreed electronic refund method arranged by our Customer Support team.

  • Depending on your bank or payment provider, refund processing times may vary.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping

  • Defective

  • Incorrect

  • Missing accessories or parts

Please contact us within 14 days after receipt and provide:

  • Order Number

  • Product Name

  • Description of the issue

  • Clear photos of the product and packaging

Once verified, we will either send a replacement at no additional cost or issue a full refund. For approved quality-related claims, we will cover the reasonable return shipping costs.

Returns for Personal Reasons

If you wish to return a product because you changed your mind, ordered the wrong item, no longer need the product, or prefer another product, you may request a return within 14 days of receipt, provided that the product has not been used, remains in resalable condition, and original packaging and accessories are included.

In these cases, the customer is responsible for the return shipping costs unless otherwise required by applicable law. Refunds will be issued after the returned item has been received and inspected.

Non-Returnable Items

Returns cannot be accepted if:

  • More than 14 days have passed since receipt

  • The product has been used, worn, washed, altered, or damaged after delivery

  • Original packaging or accessories are missing

  • Damage was caused by improper use or accidental damage

  • The returned product does not match the original order

  • The product is not in resalable condition

Nothing in this policy limits your statutory consumer rights under applicable law.

Exchanges

We currently do not offer direct product exchanges. If you need a different size, color, or model, please submit a return request (if eligible) and place a new order for your preferred item.

Order Cancellation

Orders are processed within 1–3 business days. Once an order has entered fulfillment and dispatch (taking approximately 7 to 15 days for transit to Austria and other supported countries), it cannot be canceled or modified. If you no longer wish to keep the product after delivery, you may request a return according to this policy.

Cash on Delivery (COD)

For Cash on Delivery orders, payment is made directly in physical cash to the courier when your package is delivered and inspected.

Please ensure that someone is available at the delivery address to receive the package and complete the payment. If the package is refused without a valid reason, we reserve the right to refuse future Cash on Delivery orders.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us:

  • Store Identifier: wbhis.shop

  • Customer Support Email: aa01115581702@gmail.com

Our Customer Support team will respond as quickly as possible and assist you throughout the return and refund process.